Updated on 1 July 2019
Copyright owners or their representatives may report copyright infringement to us using the procedure set out below. When we receive a copyright infringement complaint we will act quickly to investigate and, if appropriate, take down the disputed material.
As part of our investigations we may contact the user who has uploaded the content in order to allow them to make any representations they may feel necessary. Details of the complaint may also be sent to third parties as appropriate.
We reserve the right to withdraw access to an account, either temporarily or permanently, if a user is found to have infringed copyright on more than one occasion.
Copyright Complaint Procedure
To submit a complaint regarding copyright infringement you may use the online form here, or send it by email or post to [email protected] or Cornwall House, 31 Lionel Street, Birmingham, B3 1AP. When completing your complaint, please make sure you include the following details:
- Your full name, postal address, telephone number and email address.
- If you are acting on behalf of a copyright owner, proof of your authority to do so.
- Details of the copyright work(s) that you believe have been infringed.
- Where on Whisk (including the page URL) the allegedly infringing content can be found.
What to do if you receive notification of a copyright complaint
If you receive notice from Whisk that your content has been removed in response to a copyright complaint, you can request details of the complaint from us. You can then decide whether to object to the removal.
To request details of the copyright complaint please send an email to [email protected]. If, having reviewed the complaint you believe your content should not have been removed you can tell us why using the contact details provided to you. When doing so please include your name, address and telephone number. If Whisk upholds your objection, it will reinstate the content and the complaint will not be counted against your account.